frequently asked questions
What products does Urba Store offer?
Urba Store offers a wide range of stylish and functional bags, including totes, crossbody bags, shoulder bags, wallets, clutches, work-professional bags, and more.
Are your products high quality?
Yes, we focus on premium-quality materials and craftsmanship to ensure durability, comfort, and long-lasting use.
Do you offer nationwide shipping?
Yes, we deliver all across the country with reliable and secure shipping services.
How long does delivery take?
Delivery usually takes 3–5 working days, depending on your location.
Can I return or exchange a product?
Yes, we offer returns or exchanges according to our Return & Refund Policy. Items must be unused and in original condition.
Are the product colors exactly the same as shown?
We try our best to display accurate colors, but slight variations may occur due to screen settings and lighting.
How can I track my order?
Once your order is shipped, you will receive a tracking number to monitor your delivery status.
What payment methods do you accept?
We accept Cash on Delivery (COD) and other available online payment options at checkout.
Can I cancel my order after placing it?
Orders can be canceled within a limited time before shipment. Please contact our support team as soon as possible.
How can I contact Urba Store?
You can reach us through our Contact Us page or via email/social media for any queries or support.
