Refund policy
Return & Refund Policy – UrbaandCo
At UrbaandCo, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before making a purchase.
Return Eligibility
Products are eligible for return if they are unused, unworn, and in their original condition with all tags and packaging intact. Return requests must be initiated within 7 days of receiving the order.
Non-Returnable Items
Certain items may not be eligible for return or refund, including:
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Items purchased on sale or clearance
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Used, damaged, or altered products
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Items without original packaging or tags
Return Process
To initiate a return, please contact our customer support through the website with your order details. Once your return request is approved, you will be provided with return instructions.
Return Shipping
Customers are responsible for return shipping charges unless the item received is damaged, defective, or incorrect. In such cases, Urba Store will cover the return shipping cost.
Refund Policy
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days using the original payment method.
Exchange Policy
Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with clear images as proof. We will resolve the issue as quickly as possible.
Late or Missing Refunds
If you haven’t received your refund after the processing period, please check with your bank or payment provider before contacting us.
Policy Updates
Urba Store reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
Contact Us
For any questions or concerns regarding returns or refunds, please contact us through our website.
